Notification when System is Down
Rather than not answering your phone or chat when there is a known testing issue, why don't you post a message on the website. Better yet, you could email local administrators. I had better things to do today than be on hold for 30+ minutes. PS I never received a call back, as promised multiple times.
Barbara Lester
shared this idea
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alex zhang commented
Feel the same way. Is there any way MAP can improve communication during situations like this, whether it's through email or just more obvious announcements? The important thing is to make sure users can easily get the notification, however it's done.
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Griselda Santillana
commented
I agree! Today's outage caused a significant disruption to our school. A more effective protocol would involve MAP proactively communicating system outages, rather than relying on schools to initiate contact for support.
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Jones, Margaux commented
I echo this! Today's MAP outage was incredibly disruptive to our school. MAP should be PROACTIVE in communicating these outages rather than waiting for the school to call in for support.