Please notify your users IN ADVANCE for upcoming maintenance not only on the status page but also the connection page specifically for Maintenance Time: https://connection.nwea.org/s/system-maintenance-windows?language=en_US

It is not helpful at all inserting a not-in-time (have to refresh to check the latest update) log in notification for an upcoming maintenance time within several hours. It is very difficult for schools to reschedule everyone with the last-minute notice. Especially international schools that are not in the PDT time zone.

It is particularly not helpful if everyone will have to wait till the admin sees the notice and react to it. Please send active updates IN ADVANCE.

On top of all, it is specifically not helping if the status page says the maintenance is completed yet the system is starting to not working AFTER SAID TIME. That is ten times worse than the last-minute maintenance that DID NOT shut down the start page at all.

And also, it would be wonderful if the engineering team communicate with the support team and let them know about any upcoming maintenance. The least thing we want is when the support agent picked up the international line and not knowing about any maintenance notice. Please do better.